Frequently Asked Questions
When should I hire my first offshore team member?
If you’re struggling with capacity, spending too much time on admin, or need skilled support without the overhead of a local hire, it’s time to consider offshoring.
What tasks can my offshore team member help me with?
Your offshore team member can handle a wide range of tasks, but they’re more than just an admin assistant. While they can support with general administrative work, their real value lies in technical and specialised areas suited to their expertise. Whether it’s bookkeeping, tax preparation, legal research, loan processing, or compliance work, we match you with a skilled professional who can contribute meaningfully to your business—freeing up your local team for business development
Where are the offshore team members located?
All of our offshore team members are based in Ahmedabad, India, where we’ve built a high-quality talent network with the technical skills and work ethic required for professional services firms.
What time zone do the offshore team members work in?
Our team members start their workday at 8 AM local time in India, which means they are 4.5 hours behind AEST (or 5.5 hours during daylight savings). This unique overlap works to your advantage—while your local team wraps up for the day, your offshore team is still powering through, keeping your business moving forward. We love the idea that work is getting done while you’re having dinner and spending time with your loved ones—because productivity shouldn’t stop when you log off!
How does the pricing work?
Our pricing is transparent and tailored to your business needs. You’ll pay a combination of staff wages + our management fee, which covers everything from HR support and office infrastructure to IT security and compliance. There are no hidden costs—just a clear, simple itemised invoice that makes it easy to understand exactly what you’re paying for.
How do I ensure my offshore team member is productive?
We help you set up clear expectations, workflows, and communication tools from day one. Plus, our office provides a secure, structured work environment with local management to support productivity.
Is my data secure?
Absolutely. We take security seriously, with biometric access, a clear desk policy, IT safeguards, and secure office infrastructure. Your data stays protected at all times.
Who trains the offshore team members?
Your offshore team member is handpicked to match the exact skill set and experience you need, so they come in with the technical expertise required for the role. However, if you’d like additional training to align them with your specific processes, we’ll work with you to create a tailored training plan.
Like any new hire, there will be an initial time investment on your end to help them get comfortable and fully integrated into your systems, workflows, and software. But once they’re up to speed, they’ll operate just like an extension of your local team!
Will I have direct control over my offshore team member?
Yes! Your offshore team member works just like a local hire—you set tasks, manage workflows, and provide feedback. We’re here to support, but they report directly to you.
What if my offshore team member isn’t the right fit?
We work closely with you to ensure a great match, but if things don’t work out, we’ll help you find a better fit quickly and seamlessly.
Why India and not elsewhere?
India offers a deep talent pool of highly skilled professionals, particularly in accounting, legal, and financial services. The workforce is technically strong, English-speaking, and adaptable, making it a natural fit for Australian businesses. Beyond skill, we chose India because we’ve experienced firsthand the incredible work ethic and talent available.
Will my offshore team member have strong English skills?
Absolutely. Strong English proficiency is one of our key pre-screening criteria, so you can be confident that your offshore team member will have excellent communication skills.
What public holidays do the offshore team members follow?
Our offshore team members observe local Indian public holidays, just as your local team follows Australian public holidays. This can be a real advantage—while you and your team take time off on Australian holidays, you’ll have peace of mind knowing that work is still getting done. It’s a great way to keep your business moving, even when you’re taking a well-earned break!